I was particularly impressed by two things:
- The surgical team were friendly, funny, informative, professional and all-around great people. I hope that everyone gets to deal with these people during difficult times.
- The entire experience flowed very well due to numerous accuracy checks and well-developed processes.
If you run any kind of business, especially if you are self-employed or run a small business, then you should develop checks and balances, as well as a series of steps to complete tasks, like the surgical team and hospital staff. At every crucial stage, they verified the information to ensure that they were dealing with the right patient and the correct situation. Every step along the way was well organized, and moved smoothly along by very pleasant and helpful people. It was a great experience during a difficult time.
I don't ever want to go through surgery, but if I do, I know where to go.